Question 1

What is GateKeeper?

Accepted Answer

GateKeeper is construction delivery scheduling software that helps general contractors, project managers, and site teams coordinate material deliveries through a shared calendar. Vendors book their own time slots through a self-service portal, conflicts are detected automatically, and you approve everything with one click. It replaces the phone calls, spreadsheets, and whiteboards that most teams still use to manage deliveries.

Question 2

Who is GateKeeper built for?

Accepted Answer

GateKeeper is designed for general contractors, construction managers, superintendents, and project coordinators who manage material deliveries on active job sites. It works for projects of any size — from single-building renovations to large multi-tower developments with dozens of deliveries per day.

Question 3

How is GateKeeper different from a spreadsheet or shared calendar?

Accepted Answer

Spreadsheets and shared calendars can track deliveries, but they can't catch conflicts. Two people can book the same loading dock at the same time without knowing. GateKeeper detects scheduling conflicts automatically and flags them for your review, lets vendors request their own slots without access to your internal schedule, and gives you a one-click approval workflow. It's purpose-built for construction site logistics — not adapted from a generic scheduling tool.

Question 4

Can vendors schedule their own deliveries?

Accepted Answer

Yes. On every plan, you send vendors a portal link. They see available time slots and zones, pick what works, and submit a booking request. You review and approve with one click. Vendors never see your internal schedule or other vendors' bookings — only the availability you've defined. No app download or training required.

Question 5

How does GateKeeper prevent double-bookings on a construction site?

Accepted Answer

Every delivery zone has a defined capacity. When a vendor selects a time slot that overlaps with an existing booking, GateKeeper detects the conflict automatically and flags it during the request. You can then review the overlap and decide whether to approve, reschedule, or reject. This happens in real time, so conflicts are surfaced before they cause problems on site.

Question 6

What's included in the free plan?

Accepted Answer

The Free plan includes 1 project, 5 zones, 3 team seats, and vendor self-booking for up to 3 vendor companies. Viewers and vendors don't use a seat. It's a great way to try GateKeeper on a single project before scaling up. No credit card required.

Question 7

How do I add my team to a project?

Accepted Answer

Go to Settings > Team Members and click "Invite Member." Enter their email and choose a role (Admin, Manager, Scheduler, or Viewer). They'll receive an email invitation to join your project.

Question 8

How do I invite vendors to submit deliveries?

Accepted Answer

Go to Settings > Vendor Management and click "Invite New Vendor." Enter their email and they'll receive a link to the Vendor Portal, where they can submit delivery requests for your review and approval. Each plan includes a number of vendor companies per project: 3 on Free, 10 on Starter, unlimited on Professional and Enterprise.

Question 9

What are delivery zones?

Accepted Answer

Zones represent the physical locations on your site where deliveries happen — loading docks, crane drop zones, staging areas, main entrances. Each zone has its own schedule, capacity, and operating hours. You define zones to match your real site layout so deliveries are organized by where they actually need to go.

Question 10

Can I share my schedule with people who don't have accounts?

Accepted Answer

Yes. On Professional and Enterprise plans, you can generate a shareable link to your schedule. Anyone with the link can view it — no account required. Great for sharing with owners, architects, or anyone who needs visibility without giving them system access.

Question 11

How do I export or print my schedule?

Accepted Answer

Open your delivery calendar and use the export button to download a PDF of the day's schedule. You can also use your browser's print function (Ctrl+P / Cmd+P) to print directly from the calendar view. The PDF format prioritizes full-page usage for maximum size — depending on the number of deliveries or zones shown, the layout may appear stretched or compressed, and that's normal.

Question 12

Does GateKeeper work for multiple construction projects?

Accepted Answer

Yes. On Starter plans and above, you can manage multiple projects from one account. Each project has its own zones, vendors, team members, and schedule. Switch between projects instantly from the dashboard.

Question 13

How do I upgrade or change my subscription?

Accepted Answer

Go to Settings > Billing and click "Manage Subscription." You can upgrade, downgrade, or update your payment method through the billing portal. Changes take effect immediately. All plans are month-to-month with no contracts.

Question 14

Is my data secure?

Accepted Answer

Yes. GateKeeper runs on Supabase. Row-level access policies keep each company's data separate, and all connections are encrypted with TLS. Payments are handled by Stripe, so card details never touch our servers. We never sell your data.

Question 15

How do I reset my password?

Accepted Answer

Click "Forgot password?" on the sign-in page and enter your email address. You'll receive a link to create a new password. The link expires after 1 hour for security.

Question 16

What is GateKeeper Crew?

Accepted Answer

GateKeeper Crew is a free companion mobile app for Android that helps foremen and crew leads manage daily task scheduling. It works entirely offline — all data stays on your device. It includes voice-command scheduling, shift presets (day, swing, night), and shareable daily reports. It is in testing and not yet available on Google Play.

Question 17

How do I contact support?

Accepted Answer

Use the contact form below, or email us directly at support@gogatekeeper.com. We respond to all inquiries within 3 business days.

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